Everyone

Sunrise Communications AG

Lollipop

The free app for feedback on the Sunrise mobile network
- Test the network quality and speed at your location / in your home
- When network feedback is sent, the planned mobile network expansion measures near your smartphone location will be displayed immediately
- The integrated Wi-Fi calling module will check the requirements for using Wi-Fi calling with your smartphone
- Network feedback can also be sent free of charge, even while roaming
- Your feedback helps us improve our network even further
- Sunrise can offer you customized solutions for reception problems
Here is how it works in detail:
This app detects the status of various quality characteristics used in connection with mobile networks and you receive up-to-date information on Sunrise mobile service provision in Switzerland.
To do this, your user input, measurements from the speed and connection tests and system data are collected in anonymized form and sent to the Sunrise measuring systems.
The data and measurements received from the app are collected in a Sunrise database and used to generate anonymous statistics about the quality of the Sunrise mobile phone network. Using this app will help Sunrise develop and improve its mobile network, with a focus on customers.
Range of features: Manual or automatic feedback
You will be able to individually trigger a connection or speed test of mobile data transmission manually, and if your mobile network experience is not first-rate, you will be able to communicate very specific information to Sunrise. Alternatively, the app can be set up so that technical parameters (such as wireless network information) can be regularly and automatically recorded in the background and sent to Sunrise (data consumption less than 2 MB/month).
Data protection: guaranteed 24/7
All data collected through this app are processed only by Sunrise and only for the aforementioned purposes in accordance with the Swiss data protection legislation and the data protection provisions of the Sunrise general terms and conditions.
Other data, including localization and use data as well as technical parameters and system parameters, is also collected in addition to the measurements obtained from the active tests (speed and connection tests).
Specifically, the following anonymized data is sent to Sunrise, where it is processed and analyzed:
MSISDN, IMSI no., hardware model
User entries ("Network feedback" module)
Measurement data obtained from user-triggered active tests ("Speed test" module)
- Download speed
- Upload speed
- Round-trip time (ping)
- Internet uptime/success rate
- System and usage parameters
- Mobile network information (cell ID, signal strength)
- Localization information, such as latitude and longitude
- Time information, such as measurement timestamps
Some of the data transmitted by the app are personal and may be used to identify you.
No connection costs for sunrise costumers
The app's data traffic is free for Sunrise postpaid and prepaid customers. For Sunrise mobile subscriptions with included data volumes, the app's data usage is not counted toward the available volume.
Feedback:
If you have any questions or suggestions about the app, please contact us at app@sunrise.net with your phone number. We would be glad to assist you further. Many thanks for your support!
We are of course always very happy to receive positive evaluations or reviews! ;-)
We hope you enjoy using the app.
Your Sunrise

Sunrise Mobile Network

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